Satvir Kaur

Civil Service Pension Scheme

The issues and delays that a number of civil servants and pension scheme members have encountered when accessing their pensions after a lifetime of service are completely unacceptable. Members of the House will have heard my right hon. Friend the Paymaster General’s statement to the House yesterday on the Government’s robust recovery plan to stabilise the service, while ensuring that support is in place for those impacted. We will continue to use every commercial lever possible to hold Capita to

Civil Service: Performance Management Plans

I think it is ironic that Opposition Members complain about civil servants but did nothing when they were in power. Instead, this Government are updating the performance management framework, incentivising those who deliver and tackling underperformance as soon as it arises. To do this, we are changing the rules to ensure a closer, more effective link between pay and performance, with larger awards for the highest performers, and strengthening the minimum standards so that those who fail to mana

Topical Questions

The Government have taken robust action through our Public Sector Fraud Authority. There is a huge amount of work being done. In fact, last year we saved the public purse more than £7.5 billion. A lot has been done, but there is lots more to do, and I am happy to meet my hon. Friend to discuss that further.

Civil Service: Performance Management Plans

Departments are responsible for setting their own performance plans, subject to centrally set performance management frameworks. This Government are focused on a high-performing civil service, which is why we have recently announced changes to the senior civil service performance system that will see the performance of top civil servants linked to key performance indicators set by their Ministers, and underperformers held to tougher standards.

Civil Service Pension Scheme

I thank the hon. Member for raising both of those distressing cases, and I would of course be happy to meet her to discuss them.

Civil Service Pension Scheme

I also wish my hon. Friend a happy Warwickshire day and a happy St George’s day. I thank her constituent Jillian for her public service of 34 years. I agree with my hon. Friend that the service that Jillian has experienced is completely unacceptable. My hon. Friend will know that we have taken a number of measures, including deploying a surge team to help stabilise the service, and we continue to hold Capita to account for poor service. I encourage her and other Members to direct affected consti

Public Body Data Collection: Sikh and Jewish Ethnicity

I am happy to take that away. I thank my hon. Friend for raising this important topic, and for her ongoing hard work advocating for the Sikh and Jewish communities. I am keen to emphasise that whether Sikh and Jewish ethnicity tick boxes should be introduced is an open question. I reassure my hon. Friend that a clear and credible procedure is in place to make an informed decision. The Government should not and will not pre-empt the ONS’s ongoing, independent and impartial piece of work. That mea

Public Body Data Collection: Sikh and Jewish Ethnicity

It is a pleasure to serve under your chairmanship, Mr Betts. I thank my hon. Friend the Member for Birmingham Edgbaston (Preet Kaur Gill) for tabling this important debate, and I thank other Members for joining us. Over many years my hon. Friend has championed the rights of Sikh and Jewish communities. Those communities contribute so much to British life, and both our families are great examples of that. The science of statistics helps us to understand the world and our place in it. As my hon. F

Civil Service Pension Scheme

I will of course meet my hon. Friend to discuss Stephen’s case and resolve it as quickly as possible.

Civil Service Pension Scheme

As I have said, the contract was awarded under the previous Government. We have the right to hold Capita to account, which we are doing. I am sorry to hear of the difficulties and distress that the hon. Gentleman’s constituents are facing. I encourage him and all Members to contact me and my team about such matters so that we can look into and resolve them as quickly as possible.

Civil Service Pension Scheme

I understand my hon. Friend’s frustration. She will know that the contract was awarded under the previous Government in 2023. I reassure her that existing key performance indicators have been enhanced and strengthened to deliver tighter performance expectations, with higher penalties for severe failures. Those have already been applied to recent issues and delays in Capita’s administration of the civil service pension scheme.

Civil Service Pension Scheme

Hardship loans are available, and a statutory complaints procedure is in place to determine whether compensation is appropriate. I urge hon. Members to direct their constituents towards it.

Civil Service Pension Scheme

I am sorry to hear about the stress caused to Richard, Peter and Chris—that is completely unacceptable. There is a timetable in our recovery plan. I encourage my hon. Friend to write to me so that the team can look into that case.

Civil Service Pension Scheme

The priority right now is to ensure that the robust recovery plan is completed and that we get a normal service as quickly as possible. Of course, we will continue to update the House.

Civil Service Pension Scheme

The issues and delays facing a number of civil servants and pension scheme members in accessing their pensions after a lifetime of service is completely unacceptable. The Government are overseeing a robust recovery plan for the service and are ensuring that support is available to help those impacted. My right hon. Friend the Paymaster General has met the chief executive of Capita to set out what the Government expect, and we will do all we can to hold Capita to account to deliver the high stand